Refund Policy

Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we cannot offer you a refund or an exchange.

If, on a weekday, you change your mind within 24 hours of your order, we refund you directly.

We only process orders 24 hours after they have been placed, so that we can correct mistakes and handle customers' changes of mind. Once that time has passed, if the order has been processed, we can no longer refund you for a change of mind until the product has been delivered, received and returned to the address we provide.

To qualify for a return on your order, your item must absolutely be unused and in the same condition in which you received it. It must also be in its original packaging so that it can be sent back, at your expense, to the address we will provide.

In order to process a return, we will verify that the order is indeed yours using your order number and/or any information used when you placed your order. This will most likely be your email address.

For your return to be validated, there are two possibilities. Either we acknowledge receipt of the parcel at the return address we provided, or you send us, by scan or photo, proof that the return was made to the address provided. In the first case, the shipment must not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping slip may be accepted.

We may ask you to wait for the parcel to be received rather than to send us proof that the return was made. This is because, with a refund request, an inspection of the parcel may prove necessary. That inspection will take place before we issue the refund, in the event that a refund is issued.

If you receive an item and you state that this item is in poor condition and that you want a refund, but you refuse to send a photo of the item you received, you will of course be asked to send the item to a specific address so that the item from your order can be inspected.

Once the parcel has been received, the refund will be issued (or not) only after inspection. Indeed, after inspection we may find that the item is in good condition. We will let you know by photo and/or video, and in that case we will decline the refund.

This procedure may seem excessive. However, some people have proved dishonest, and based on past experience we can no longer take people at their word. We are sorry about this, and please know that we do our best for every return case and every refund request.

For any refund, an amount of €2 will be deducted per order. This is to cover the fees charged by the platforms and payment processors.

In the event of a refund, once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision to approve or reject your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain time frame. That time frame is not up to us. And we will notify you as soon as the refund procedure has been started on our side.

If the refund is late or missing, check your bank account first. Only then contact your credit card issuer. There may indeed be a delay before your refund is officially posted.

After that, contact your bank. There is indeed a processing time required before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to contact@naruto-boutique.com. The customer service team will ask you whether you have completed both steps. If so, the customer service team will have the database checked.

We are sorry to ask for these steps, but we want to give your requests the greatest possible attention. And we lose a lot of time when a request is not preceded by certain steps. We want to devote as much attention as possible to the requests we receive.

In the case of sale items, if a refund is issued, the refund will be based on the sale price of the item, and therefore on the price paid by the customer, and not on the regular price.

For exchanges, we only replace an item if it is defective or damaged. If that is the case and you wish to exchange it for the same item, send us an email at contact@naruto-boutique.com.

For gifts, if the item you wish to return was sent directly to you, you will receive a gift credit equal in value to your return. Again, it is only once we have received the item that a gift certificate will be sent to you by email.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first in order to give it to you later, we will send a refund to the gift purchaser, and they will know that you returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may of course vary.

If you ship an item worth €30 or more, consider using a delivery service that allows you to track the shipment or to insure the delivery. Indeed, we do not guarantee that we will receive the item you return to us.