Shipping Policy

By placing an order through Naruto Boutique, you accept the terms below. These are provided to make sure that both parties know and agree to this arrangement, in order to protect each other and to set expectations about our service.

1. General

Subject to stock availability, we strive to maintain an accurate stock inventory, but from time to time there may be a stock discrepancy and we may not be able to fulfill all the items at the time of your purchase. In that case, we will contact you to find out whether you prefer to wait for the out-of-stock item to be restocked or whether you prefer a store credit.

 

2. Shipping costs

Shipping costs are calculated at checkout based on the weight, the dimensions and above all the destination of the items in your order. Payment of the shipping costs will be collected at the time of purchase. This price will be the final price of your order for shipping costs.

At the same time, shipping costs for France are to date free courtesy of the Naruto Boutique store.

3. Returns

The return conditions are available on the Refund Policy page, the link to which you will find at the bottom of the page.

4. Delivery conditions

In general, orders shipped abroad may be in transit for several days. However, this time frame may exceptionally be longer (up to about twenty days). This varies greatly depending on the type of delivery selected and on the supplier associated with the items contained in the order you placed.

Shipping time

Orders are generally processed within 2 business days following payment of the order. Indeed, we allow a 24-hour window so that the delivery address can be modified.

Our teams contact the storage locations of the items from Monday to Friday during normal business hours, except on national public holidays, at which point shipping will not be triggered with the storage locations.

 

When you place an order with Naruto Boutique, the maximum shipping time is 5 business days. Orders are often sent in less than 5 business days. However, delivery may take up to 2 to 4 weeks during this disrupted period.

 

It is important to note the difference between shipping and delivery. Delivery is the act of transporting items and ensuring they are routed to a destination address, whereas shipping is the act of sending out the items of an order.

 

That is why, exceptionally, the delivery time may take up to 5 weeks (2 business days to process the order, 5 business days for shipping and 4 weeks for delivery).

 

These are exceptional total time frames, but Naruto Boutique wants to communicate them to you in order to avoid any source of inconvenience. That said, once this delivery time is exceeded, that is to say 5 weeks, we want to keep you satisfied.

 

To that end, we will offer you solutions such as resending your order at our expense or creating a gift voucher whose value will be greater than the amount of your initial order. This almost never happens, but Naruto Boutique is starting to become a victim of its own success and we prefer to anticipate this kind of situation and let you know what our policy is on the matter in terms of customer service.

 

Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or send us an email at contact@naruto-boutique.com.

 

And so that your email is handled as quickly as possible, we advise you to include the following information in your email:

- Your order number

- The email address used when placing your order

- Last name

- First name

- Contents of your order (even approximate)

- The date of your order

 

If you send us an email at contact@naruto-boutique.com, we also advise you to use as the email subject “Delivery time -  Your order number”.

 

Example: “Delivery time - 125698”

 

The members of Naruto Boutique dedicated to customer service will reply to you by email within 72 business hours to handle your situation.

4.4 Change of delivery address
For delivery address change requests, we are able to modify the address at any time before the order is sent.

4.5 Shipping to a P.O. box
Naruto Boutique will only ship to P.O. box addresses using postal services. We are not able to offer courier services to these locations at this time.

4.6 Shipping to military addresses
We are able to deliver to military addresses through USPS. However, we are not able to offer this service using courier services.


4.7 Out-of-stock items
If an item is out of stock, we will contact you to find out whether you prefer to wait for the out-of-stock item to be restocked or whether you prefer a store credit. This store credit will have a value greater than the amount of your initial order.

4.8 Delivery time exceeded
If the delivery time has exceeded the expected time frame, please contact us at the email address at contact@naruto-boutique.com so that we can process your request.

5. Tracking notifications
When the order is shipped, you will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the transport service provider.

6. Packages damaged in transit
If you notice that a package is damaged in transit, please, if possible, refuse to accept the delivery and contact our customer service. If the package was delivered without you being present, please contact the members of Naruto Boutique dedicated to customer service at the email address at contact@naruto-boutique.com.

7. Duties and taxes
7.1 Sales tax
Sales tax has already been applied to the price of the goods as shown on Naruto Boutique when you placed your order.

7.2 Import duties and taxes
Import duties and taxes for international shipments may be payable upon arrival in the destination country. This varies from country to country, and Naruto Boutique encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to Naruto Boutique at the customer's expense, and the customer will receive a refund of the value of the goods paid, less the cost of the return shipping fees. The cost of the initial shipment will not be refunded.

8. Cancellations

If you change your mind before receiving your order on Naruto Boutique, we can accept cancellations at any time before the order is shipped. If an order has already been shipped, please refer to our refund policy at the bottom of the page.

9. Insurance

Packages are insured against damage and loss up to the value declared by the carrier. A loss is recorded in the event that the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, Naruto Boutique has seen too high a number of cases of unfortunately dishonest customers claiming not to have been delivered for us to rely solely on the customer's word. However, Naruto Boutique will do its utmost to satisfy you by resending the items of your order at its expense or by offering you a gift voucher whose value will be greater than the amount of your initial order.

9.1 Process for packages damaged in transit

We will proceed with a refund or a replacement by applying the Refund Policy, the link to which you will find at the bottom of the page.


9.2 Process for packages lost in transit

In the event that the postal service confirms a loss in transit, Naruto Boutique will do its utmost to satisfy you by resending the items of your order at its expense or by offering you a gift voucher whose value will be greater than the amount of your initial order.

10. Customer service

For any customer service inquiry, please send an email to contact@naruto-boutique.com.