Refund policy

Our policy lasts 30 days. If 30 days have gone by since you received the product, unfortunately we cannot offer you a refund or an exchange.

If, on a weekday, you change your mind within 24h of your order, we refund you directly.

We only process orders 24h after they have been placed, so that we can correct customer mistakes and changes of mind. After that time, if the order has been processed, we will no longer be able to refund you for a change of mind before the product has been delivered, received and returned to the address provided.

To qualify for a return on your order, your item must be completely unused and in the same condition in which you received it. It must also be in its original packaging so that it can be sent back at your expense to the address we will provide.

In order to process a return, we will verify that it really is your order by using your order number and/or any information used when you placed your order. This will most likely be your email address.

For your return to be validated, there are two possibilities. Either we acknowledge receipt of the parcel at the return address we provided, or you send us, by scan or photo, proof that the return was made to the address provided. In the first case, the shipment must not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping slip may be accepted.

We may ask you to wait for the parcel to arrive rather than to send us proof that the return was made. This is because, in the case of a refund request, an inspection of the parcel may prove necessary. That inspection will take place before we issue the refund, in the event that a refund is issued.

If you receive an item and you state that this item is in poor condition and that you would like a refund, but you refuse to send a photo of the item you received, you will of course be asked to send the item to a specific address so that the item from your order can be inspected.

Once the parcel has been received, the refund will only be issued (or not) after inspection. Indeed, after inspection we may find that the item is in good condition. We will let you know with a photo and/or video, and in that case we will refuse the refund.

This procedure may seem excessive. However, some people have proved dishonest and, based on past experience, we can no longer take people at their word. We are sorry about it, and please know that we do our best for every return case and for every refund request.

For any refund, a sum of €2 will be deducted per order. This is to cover the fees generated by the platforms and payment processors.

In the case of a refund, once we have received and inspected the returned item, we will send you an e-mail to confirm that we have indeed received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed and a credit will automatically be applied to your credit card or to the original method of payment within a certain time frame. This time frame does not depend on us. And we will notify you as soon as the refund procedure is started on our side.

If the refund is late or missing, check your bank account first. Only then contact the issuer of your credit card. There may indeed be a delay before your refund is officially posted.

After that, contact your bank. There is indeed processing time required before a refund is posted.

After these two steps, if you still have not received your refund, please send an email to contact@naruto-boutique.com. The customer service team will ask you whether you have completed the two steps. If you have, the customer service team will have it checked in the database.

We are sorry to ask for these steps, but we want to give the greatest possible attention to your requests. And we lose a lot of time when a request is not preceded by certain steps. We want to devote as much attention as possible to the requests we receive.

In the case of sale items, if a refund is issued, the refund will be based on the sale price of the item, and therefore on the price paid by the customer, and not on the regular price.

In the case of exchanges, we only replace an item if it is defective or damaged. If that is the case and you would like to exchange it for the same item, send us an e-mail at contact@naruto-boutique.com.

In the case of gifts, for the item you wish to return, if it was sent directly to you, you will receive a gift credit equal to the value of your return. Again, it is only once we have received the item that a gift certificate will be sent to you by email.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first in order to give it to you later, we will send a refund to the gift purchaser, and they will know that you returned the item.

For returns, it will be up to you to pay your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may of course vary.

If you ship an item worth €30 or more, consider using a delivery service that allows you to track the shipment or to insure the delivery. Indeed, we do not guarantee that we will receive the item you return to us.