Shipping policy
By placing an order through Naruto Boutique, you agree to the terms below. They are provided to ensure that both parties know and agree to this arrangement, so as to protect each other and to set expectations about our service.
1. General
Subject to stock availability, we strive to keep an accurate stock inventory, but from time to time there may be a stock discrepancy and we may not be able to fulfill every item at the time of your purchase. In that case, we will contact you to find out whether you would rather wait for the out-of-stock item to be restocked or would prefer store credit.
2. Shipping Costs
Shipping costs are calculated at checkout based on the weight, the dimensions and above all the destination of the items in your order. Payment of the shipping costs is collected at the time of purchase. This price will be the final shipping cost for your order.
At the same time, shipping costs to France are currently free , covered by the Naruto Boutique store.
3. Returns
The return terms are available on the Refund Policy page, whose link you will find at the bottom of the page.
4. Delivery Terms
In general, orders shipped abroad may be in transit for several days. However, this time may exceptionally be longer (up to about twenty days). This varies a great deal depending on the type of delivery selected and on the supplier associated with the items contained in the order you placed.
Shipping Time
Orders are usually processed within 2 business days after the order is paid for. We allow a 24-hour window so that the delivery address can be changed.
Our teams contact the item storage locations Monday through Friday during normal business hours, except on national public holidays, at which time shipping will not be triggered with the storage locations.
When you place an order with Naruto Boutique, the maximum shipping time is 5 business days. Orders are often sent out in less than 5 business days. However, delivery can take up to 2 to 4 weeks in these disrupted times.
It is important to note the difference between shipping and delivery. Delivery is the act of transporting items and getting them to a destination address, whereas shipping is the act of sending out the items in an order.
That is why, in exceptional cases, the delivery time can reach up to 5 weeks (2 business days to process the order, 5 business days for shipping and 4 weeks for delivery).
These are the exceptional total times, but Naruto Boutique wants to share them with you in order to avoid any source of inconvenience. That said, once this delivery time is exceeded, that is 5 weeks, we want to keep you satisfied.
To that end, we will offer you solutions such as resending your order at our expense or creating a gift card worth more than the amount of your original order. This almost never happens, but Naruto Boutique is starting to become a victim of its own success, and we prefer to anticipate this kind of situation and to let you know what our policy is on the matter in terms of customer service.
Therefore, if you received your order confirmation email 5 weeks ago or more, please either reply to your order confirmation email or send us an email at contact@naruto-boutique.com.
And so that your email is handled as quickly as possible, we recommend putting the following information in your email:
- Your order number
- The email address used when you placed your order
- Last name
- First name
- The contents of your order (even approximate)
- The date of your order
If you send us an email at contact@naruto-boutique.com, we also recommend using as the email subject line “Delivery time - Your order number”.
Example: “Delivery time - 125698”
The members of Naruto Boutique dedicated to customer service will reply to you by email within 72 business hours to handle your situation.
4.4 Change of Delivery Address
For delivery address change requests, we are able to change the address at any time before the order is sent out.
4.5 Shipping to PO Boxes
Naruto Boutique will only ship to PO box addresses using postal services. We are not able to offer courier services to these locations at this time.
4.6 Shipping to Military Addresses
We are able to deliver to military addresses through USPS. However, we are not able to offer this service using courier services.
4.7 Out-of-Stock Items
If an item is out of stock, we will contact you to find out whether you would rather wait for the out-of-stock item to be restocked or would prefer store credit. This store credit will be worth more than the amount of your original order.
4.8 Delivery Time Exceeded
If the delivery time has gone beyond the expected time, please contact us at the email address contact@naruto-boutique.com so that we can process your request.
5. Tracking Notifications
When your order ships, you will receive a tracking link from which you can follow the progress of your shipment based on the latest updates made available by the transport service provider.
6. Packages Damaged in Transit
If you notice that a package is damaged in transit, please refuse to accept the delivery if possible and contact our customer service. If the package was delivered while you were not present, please contact the members of Naruto Boutique dedicated to customer service at the email address contact@naruto-boutique.com.
7. Duties and Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as shown on Naruto Boutique when you placed your order.
7.2 Import Duties and Taxes
Import duties and taxes on international shipments may be payable on arrival in the destination country. This varies from country to country, and Naruto Boutique encourages you to be aware of these potential costs before placing an order with us. If you refuse to pay the import duties and taxes on arrival in your destination country, the goods will be returned to Naruto Boutique at the customer's expense, and the customer will receive a refund of the value of the goods paid for, less the cost of the return shipping. The cost of the original shipment will not be refunded.
8. Cancellations
If you change your mind before receiving your order on Naruto Boutique, we can accept cancellations at any time before the order ships. If an order has already been shipped, please refer to our Refund Policy, which you will find at the bottom of the page.
9. Insurance
Packages are insured against damage and loss up to the value declared by the carrier. A loss is recorded when the postal service confirms the loss. A delivery confirmed by the postal services will be considered valid. Indeed, Naruto Boutique has seen far too many cases of unfortunately dishonest customers claiming not to have been delivered for us to go on the customer's word alone. However, Naruto Boutique will do everything it can to satisfy you, by resending the items in your order at its own expense or by offering you a gift card worth more than the amount of your original order.
9.1 Process for Packages Damaged in Transit
We will issue a refund or a replacement in accordance with the Refund Policy, whose link you will find at the bottom of the page.
9.2 Process for Packages Lost in Transit
In the event that the postal service confirms a loss in transit, Naruto Boutique will do everything it can to satisfy you, by resending the items in your order at its own expense or by offering you a gift card worth more than the amount of your original order.
10. Customer Service
For any customer service inquiries, please send an email to contact@naruto-boutique.com.